Frontline Education

Insights Platform Popular Questions

Click on a question below to find an answer.

  Getting Started

What is the Insights Platform and what does it do?

The Frontline Insights Platform provides enhanced upgrades to your organization's application(s). It allows you to create a single username/password for all your Frontline applications, simplifies your login process with a single url, and includes additional improvements to functionality.

How does a Frontline ID account differ from my previous login?

The Frontline Insights Platform allows you to create a single username and password for all your Frontline applications. This means you no longer need multiple logins to access your different applications, and you can log in to any application through a single sign in page (

  Account Creation

How do I create a Frontline ID account?

To get started, you will experience one of two scenarios:

  1. Receive an email invitation to create a Frontline ID account.
  2. Be prompted to create a Frontline ID account the next time you sign in.

These new credentials allow you to access all your Frontline applications with a single username and password and will replace any previous logins you created.

  Account Management

How do I update my account information?

The "Account Settings" page in your application contains information specific to your Platform Account (e.g., email address, basic information, etc.). To view this page, select the dropdown beside your name in the top right corner of the application and click Account Settings.

What should I do if I cannot sign in or if I forget my credentials?

Click on the "Forgot Username" or "Forgot Password" links on the sign in page to retrieve or reset your credentials.

Additional Resources:
 Acquiring Forgotten Credentials