This article is only applicable if your organization has upgraded to the Frontline Insights Platform.
This article explains how to recover a forgotten Frontline ID username or password directly from the sign-in page. This credential recovery process allows you to manage a Frontline ID account without relying on Admin assistance.
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Choosing an Option
The Sign In page includes two links below the entry boxes that read "Forgot Username" and "Forgot Password".
Forgotten Username
If you select I forgot my username, the system will prompt you to enter the email affiliated with your Frontline ID account. (You chose this email during the initial account creation.)
Enter this email address and click Email Username.
You will receive an email with the username(s) found in the system.
Forgotten Password
If you select I forgot my password, the system will prompt you to enter the username affiliated with your Frontline ID account.
Enter this username and click Continue to receive an email through the address affiliated with your Frontline account. This email will contain a reset link where you can change your password.