This article explains how permissioned users in certain solutions can create a support ticket through the Frontline Learning Center and track ticket status. Topics include how to access the Help Resources menu, search for existing documentation, submit detailed support requests, and view previous tickets.
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Access the Learning Center
- Select the Help Resources icon in the top right corner of any Frontline solution.
- Select Frontline Support from the Help Resources menu.
Search for Existing Articles
- Enter keywords in the Search Bar.
- Review articles that may address your issue.
Create a Ticket
- Select Create a Ticket.
- Provide the topic and impact of the issue.
- Identify the area of the solution involved.
- Include affected end users if applicable.
- Include error codes or system notifications.
View and Manage Your Tickets
- Select View My Tickets.
- Review ticket status and responses.
- Access previous tickets and resolutions.