This article explains the main concepts covered in the Frontline Central Solution Orientation webinar for organization Administrators. It introduces how Frontline Central uses staff data, forms, and permissions to support paperless HR processes across the employee lifecycle, as well as a high-level overview on how Org. Admins can manage their Frontline Central solution.
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How Frontline Central Supports Staff Processes
Frontline Central supports paperless processes across the employee lifecycle. Common use cases include onboarding and day-to-day forms such as incidents, leave requests, annual policy renewals, equipment requests, field trip requests, and off-boarding.
Data in Frontline Central
Frontline Central data is primarily organized in the Staff Directory and General Configuration.
Staff Directory and Staff Profiles
The Staff Directory contains staff profiles and includes tools to filter, search, and export staff data.
Staff Directory:
- Filter the staff list to narrow results
- Search by staff name or staff ID
- Export all staff data or filtered results
Staff profiles include multiple sections that organize staff information. Available content can vary based on stored data, connected Frontline applications, and user permissions.
Staff Profiles:
- Overview and available profile actions
- Personal Information, including emergency contacts and form-linked tabs such as tax withholding and direct deposit
- Employment information and employment authorization data
- Assignments, including where staff work and the roles they hold
- Credentials and available credential actions
- Documents and Medical sections organized by categories
- Applications section for connected Frontline solutions
General Configuration
General Configuration defines data options used in staff profiles and forms. Examples include locations, departments, job types, employment groups, and position names. Some fields may include an external ID option.
Forms in Frontline Central
- Forms support onboarding and other staff processes.
- Forms include workflow steps, content fields, and settings that can apply at the form level, workflow level, and field level.
- Forms are available through My Forms, Track Forms, and Form Templates.
My Forms
My Forms includes forms assigned to the current user for completion or action.
Track Forms
Track Forms allows monitoring of sent forms and packets. Tracking may be viewed by form or packet, or by employee. Filters may default to a limited date range.
- Send reminders
- Download a CSV
- Print forms to PDF
Form Templates
Form Templates is where form templates are managed and where forms and packets can be sent. Forms must be active before the Send option is available.
Packets
Packets group related forms together to streamline sending and completion, such as onboarding packets.
Permissions
Permissions control what users can see and do in Frontline Central. Permissions are managed through groups, permission profiles, and scope of control.
Groups
All users are typically included in an All Employees group. Super Admins typically have broad access through a Super Admins group. A user can be assigned to All Employees and one additional group.
Permission Profiles
Permission profiles define user access and may include field-level view and edit rights.
Scope of Control
Scope of control determines which staff profiles a user can access. Scope may be based on staff data such as location, department, and job type.
Continuing Learning and Support Resources
Use the question mark icon in the upper right corner of your application and select Frontline Support to open the Learning Center in a new tab. The Learning Center includes search, categories, eLearning, Community, and Support options. Additional learning may include webinars, on-demand recordings, certifications, and a Central newsletter subscription option.