Click on a question below to find an answer.
Getting Started
What is WebReg?
WebReg is a version of Professional Learning Management (PLM) where organizations offer a public-facing catalog for live Professional Development events. The organization can track enrollments and accept payment for activities.
Activity Management
How do I locate a missing activity that I need to sign up for?
Please contact the organization that provided the professional development opportunity. It appears they have restricted the districts that can register for their training, and they can review this with you directly.
Why is the status of an activity I attended still not finalized?
Please contact the organization that provided the professional development opportunity. It appears they have not yet marked attendance.
Account Management
How do I change my email/username?
Once you log into your account, select My User Profile on the left navigation under the Account Settings dropdown.
I have more than one account; can I merge them into one?
Please create a ticket with all the specifics of your account. We will review the accounts and merge them, if possible.
How do I change my password?
Once you log into your account, select Change Password under the Account Settings dropdown. If you do not know your password, select the Forgot Password link at the login page to receive an email with a link. This link prompts you to reset your password.
Can I add a completed PD to my WebReg account to track certs?
The free webreg accounts do not allow for user-entered information. The webreg accounts are used to register, process payments, and track completed PD by local area providers. Please look into our full Professional Learning Solution to track more information and allow user data entry tracking. We are happy to speak with District Administrators about what advantages the full solution offers.
Why don't I see my district's catalog?
You are using a free account, created by you and not your district. Please contact your district's administration to request an account or to get more information on your existing account.
How do I add a Providers Catalog to my account?
When logging into your account there are a list of Course Catalogs in the left navigation pane. These are added when you enroll in a course offered by the named WebReg provider.
Please reach out to the provider or navigate to the provider’s website to gain access to their catalog for initial enrollment. Once you register that providers catalog will be accessible under your account.
Registration Management
How can I find Provider/Registrar contact information?
On your “My Registrations” page click on the blue Activity Title. You will find the registrar’s contact information under the header “Course Provider Registration Status” in a blue information box. See the following example image.
How do I drop my registration?
The ability to drop a registration is set by the course Provider/Registrar. To drop a registration click on the blue activity title on the “My Registration” page and use the “Drop” button. If the button isn’t available to you, then contact the Provider/Registrar to request a drop.
Financial Information
Can I fix a course registration that hasn't processed my payment?
Please contact the provider of the activity. They provide support for payment processing and will be able to review, report, and address any issues with payments.
How do I request a refund?
Refunds are processed by the provider of the activity. Please contact the organization that provided the professional development opportunity.