Updating a Frontline ID Account Email [Admin]

When creating a Frontline ID account, all users are required to supply an account email. This email is necessary for account confirmation, username recovery, and password reset emails. 

Making Updates as a User

Each user must ensure that they have access to the email address associated to their Frontline ID account, and as a general rule, it is their responsibility to establish and maintain that Frontline ID account and email. 

This means that if a user has access, we strongly recommend that they update their own email via the system's Account Settings (located in the name dropdown via the top right corner of the page). 

Making Updates as an Administrator

There may be situations, however, where a user created an account with an email that is no longer accessible or that is incorrect. In this scenario, District Administrators who manage user access can update the Frontline ID account email for password resets.

As a District Administrator, you can make this update within your organization's Manage User Access page. Once opened, locate and select the dropdown to the far right of a user's name and select "Edit User's Access."

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Important Notes

As you prepare to make an update, please review and consider the following setup scenarios:

Setup Options Definitions
Frontline ID
Account Email
If a user established a Frontline ID, this is the email associated to their account. *This email field can only be modified if there is an existing Frontline ID account and account email.
Application Details In this alternate scenario, the primary email and external ID are based upon the last updated record within an application. *This email address is where a Frontline ID account invitation will go.

To send an invitation to a new / specific email address, first change the user's email address within an application and then send a new account invitation.

Modifying a User's Frontline ID Account Email

If the user created a Frontline ID account, there will be an "Edit" button to modify the existing account email address. Click this button and make the necessary changes.

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After applying the update, the username retrieval and password resets will be sent to the new email address.

Additional Notes

For security measures, an autogenerated email will be sent to the user’s old and new email address once the changes are applied.

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