When creating a Frontline ID account, all users are required to supply an account email. This email is necessary for account confirmation, username recovery, and password reset emails.
Making Updates as a User
Each user must ensure that they have access to the email address associated to their Frontline ID account, and as a general rule, it is their responsibility to establish and maintain that Frontline ID account and email.
This means that if a user has access, we strongly recommend that they update their own email via the system's Account Settings (located in the name dropdown via the top right corner of the page).
A new email address can be entered within the "Email" field.
Making Updates as an Administrator
There may be situations, however, where a user created an account with an email that is no longer accessible or that is incorrect. In this scenario, District Administrators who manage user access can update the Frontline ID account email for password resets.
As a District Administrator, you can make this update within your organization's Manage User Access page. Once opened, locate and select the dropdown to the far right of a user's name and select "Edit User's Access."
As you prepare to make an update, please review and consider the following setup scenarios:
|Frontline ID Account Email
|If a user established a Frontline ID, this is the email associated to their account. *This email field can only be modified if there is an existing Frontline ID account and account email.
This is the email Frontline uses to send an account invitation prior to when the user makes a Frontline account.
This is the email on file for the user record. It will be used to match records for auto-merge and to connect the right user record to a district SSO account.
Modifying a User's Frontline ID Account Email
If the user created a Frontline ID account, there will be an "Edit" button to modify the existing account email address. Click this button and make the necessary changes.
Example: "Edit" selection
Example: Email entry and "Save" selection
After applying the update, the username retrieval and password resets will be sent to the new email address.
Auto-Generated Email Notifications
For security measures, an autogenerated email will be sent to the user’s old and new email address once the changes are applied.