As you review the Manage User Access page, you may run into a situation where users have been merged in error. This occurs when the system finds a Last name + Email match OR Last name + External ID match. You may have also mistakenly merged two users manually. This article explains how to unmerge a user for those with an applicable setup.
Availability: Use of the merge functionality will depend on your organization's system configuration:
- HCM configuration: Merge (and unmerge) options are not available to organizations with the HCM configuration. For those with an HCM configuration, please reach out to Support for assistance with duplicate records.
- Legacy configuration: Auto merge and manual merge (and the unmerge function) are available to organizations who do not have an HCM configuration. Please follow the instructions below or use the provided links to learn more.
Performing the Unmerge
If you have the proper system setup, you can begin to undo the merge for a specific user. Select “Quick view details” via the user's "Actions" dropdown on the Manage User Access page.
On the top right, select Unmerge User. By selecting this, the system will separate (unmerge) all users found on this list.
Once you perform a successful unmerge, you will see a green confirmation message, and the page will refresh.