This article explains how Frontline Absence & Time fills absence assignments and why outbound phone calling is only one part of substitute placement. Topics include common fill methods, when the system starts calling substitutes, and how substitute calling preferences can affect who receives calls.
Click a hyperlink below to jump to that topic:
Overview of How Jobs Are Filled
Assignments can be filled by proactive substitutes, outbound calling, or administrator assignment and preferred substitute assignment.
When the System Starts Calling Substitutes
The substitute placement feature does not begin outbound calling until two days before the absence start date. Substitutes can also turn off calling, which affects who receives outbound calls.
Other Ways Substitutes Can Find Jobs
- Log in online to search for jobs.
- Use the Frontline Mobile app to find and accept jobs.
- Call into the system to access job listings.
View How Assignments Are Being Filled
Use Report Writer to run a report that shows how assignments are filled.
- In Report Writer, scroll to the absence log data category.
- Run the How Are Assignments Filled report.
View How Many Substitutes Have Calling Restricted
Use a substitute report to review calling restrictions.
- Select reports.
- Select substitute.
- Select restricted call time.
View Substitutes Who Have Not Worked
Use a substitute report to review substitutes who have not accepted assignments.
- Select reports.
- Select substitute.
- Select non working substitutes.
Communication Tips to Improve Fill Rates
- Contact substitutes who have not accepted assignments to confirm availability.
- Remind employees that preferred substitutes may also need to be added as favorites.
- Share employee learning resources about preferred substitutes and favorite substitutes.
- Remind substitutes they can search online, call into the system, or use the Frontline Mobile app.