Frontline Education
Frontline Education

Updating Frontline ID Account Settings

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This article explains how to update your Frontline ID account settings. The "Account Settings" page in your application contains information specific to your Platform Account (e.g., email address, basic information, etc).

Click a hyperlink below to jump to that topic:

Navigation

  • Select the dropdown beside your name in the top right corner of the application.
  • Click on Account Settings.

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Don't get locked out. You are only able to access "Account Settings" if you are able to log in. With this in mind, it is important to maintain an up-to-date email so you can continue to receive password recovery emails and/or other important email updates.

Profile Details

The "Profile" window displays by default. Here, you can update the following:

  • Email address for password recovery.
  • Personal details (e.g., First Name, Last Name, Military Status).

Click Save Profile to save any changes.

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Account Details

In the left navigation bar, select the Frontline ID option to review your username and password. You can do the following:

  • Update your username and password.
  • Merge accounts if you have created multiple Frontline accounts.

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Username/Password

  • Username: Requires 1 alphabet character and at least 4 total characters. (An email address is recommended.)
  • Password: Requires 1 alphabet character, 8 total characters, and 1 number or special character.

Merge Tool

The merge tool only applies if you have accidentally created more than one Frontline Account. If you select the "Merge them" link, you will have the option to enter the Frontline Username/Password that you want to merge.

Please make sure you only enter the credentials that you want to merge. Do NOT enter the credentials you want to retain for future use.

The "Verify & Add Account" option will prompt the system to add any account details affiliated with those credentials to your current Platform Account.

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Once you are finished, click Save Frontline ID on the "Frontline ID" page to register any changes.

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Additional Resources: Merging Multiple Frontline ID Accounts

Popular Questions

Click on a question below to find an answer.

What should I do if I forget my password?

You can reset your password by clicking on the "Forgot Password?" button on the login page. Follow the instructions sent to your registered email.

Can I change my email address?

Yes, you can change your email address in the Profile Details section. Make sure to save your changes.

What happens if I merge accounts?

Merging accounts will combine all associated information. Ensure you only merge accounts you no longer need separately.

Is my information secure?

Yes, Frontline Education takes user security seriously, employing measures to protect your information.

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