Understanding Learning Center Access

Each Frontline application provides help resources that you can access and share with other users. These "knowledge bases" or "learning centers" are located via the "Frontline Support" link within each application.

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Each knowledge base has access requirements that determine what content a user can view, and it is important to understand how these access permissions work before you attempt to view or share a link.

Overview

The system applies two methods when granting access to view learning center content. These requirements include application and user persona.

Both methods generally require users to first sign in to the Frontline application before an attempt is made to view the help material. This login process allows the system to determine who the user is and what content to make available.

Application Requirements

Each Frontline application has a learning center specific to it, and users must have access to that application before they can view its affiliated help material.

As an example, users with Frontline Absence Management will see content specific to that application, and the same rule applies to all other Frontline applications. You cannot view one application's help materials within a separate learning center, and you cannot access help articles unless you have an account affiliated with that application. 

For this reason, the system requires that users first sign in before they attempt to view content.

Users who are not logged in prior to selecting a help link will be redirected to a sign in page.

Once a user successfully signs in, the system will determine whether the shared content matches one of the user's applications. A successful match will grant the user visibility, provided they also meet the second criteria covered below.

An unsuccessful match, however, will cause an error to occur, and the user will encounter a message that states, "You're not authorized to access this page." This error indicates that the account type does not include access to that article or solution.

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User Persona Requirements

Each application has different levels of permissions, and help content is generally organized to coincide with a user's permission level or user persona.

This means some content may be limited based on user permissions or user types.

As an example, a substitute who uses Absence Management to look for jobs will not see articles for setting up a district's master settings, as a district setup is specific to Organization Users. The same visibility restrictions apply if a shared article contains content marked for users with a different permission level or user type.

For this reason, users will need to sign in first to the applicable application before they can view the provided content.

If the application and user level match with the shared material, the system will grant the user visibility. Otherwise, the user will encounter an error that states, "You're not authorized to access this page." 

Exception to the Rule

The "Frontline Education" knowledge base is the only exception to the application and persona rules. All other Frontline learning centers will require that you first login prior to accessing help material except for the Frontline Education knowledge base.

This small learning center hosts limited resources that you can share without worrying whether the user has the same application or user level access. This means all users can view material provided from this knowledge base.  

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Take note, the Frontline Education knowledge base does not include the vast majority of content provided in each Frontline application's learning center. It merely provides limited resources that users sometimes need to access without application or persona requirements.

Review the knowledge base provided within each of your Frontline applications and consider your current setup as well as what content you wish to share. Each learning center can assist you and your users as you utilize all the features provided within a Frontline application.