Creating a User



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This article describes how to create a user within the Frontline Administration application. Only users provided with Administrative permissions can complete the steps outlined in this article.

 How it Works: "Frontline Administration" houses Administrative tools used to create and manage accessibility for your Frontline products. It is supported by Frontline Passport, which is a piece of your larger Frontline Platform. 


Access Frontline Administration via the application dropdown provided in the top purple bar of your application, or via the app selector used during initial sign in.

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Create Person

Access the Frontline Administration "Home" page and select Create a Person in the top right corner. 

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This selection provides access to the user creation page where you will include the following details:

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*First, Middle, *Last Name Enter the user's first and last name, with the middle name being optional.
*Email Enter the email address this user will use and have access to for communication and information relay.
*Role Assignment Select the organization, application, and role assignment this user will fill. You can add new assignments, as needed.

Once finished, click Create Person to add this user to your organization. 

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This selection causes the user's Organization Details page to open.

Manage User Organization Details

This page includes the details entered during the creation of a user's account, as well as the user's Frontline Passport details, if set up. 

Frontline Passport

Frontline Passport consists of a user's Frontline login credentials (name, org email, MFA options, and recovery email). The user must create these personal credentials before system access can be completed.

This passport will only need to be created once and will provide user access to all affiliated Frontline products to which the user is assigned. See Frontline Passport.

For a new user, click the dropdown beside "No Passport" and select Send Account Invitation if this user has not yet completed these steps. (A user will only need to create a single Frontline Passport, and will never need to create multiple Passport accounts.) 

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Once set up, the user's passport details will display in this section. For an existing user, click the dropdown to send a password reset, if needed, or open a quick view of the user's passport details. You can also hover over the user's MFA details, though the system will only display a segment of this data, for security purposes.

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Applications and Roles

The Applications and Roles section lists all assignments added during the user's initial creation. Select the "Actions" dropdown to add new assignments or edit the existing assignment(s). You can also click the toggle button beside a user's role(s) to enable or disable system access for that given role.

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Once finished, select the Frontline Administration link (upper left) to return to the "Home" page. You can always search for and manage a user's details at a later time, as outlined in the resource below.

 Additional Resources: Searching for a User

Additional setup may be required to configure a user's access to pages and functionality within specific Frontline applications. See your application's Learning Center for more information.