This article explains how Administrators use the Secure Upload site (Serv-U) to securely transfer data that contains personally identifiable information (PII), such as a user's SSN and credit card information. Learn how to access the site, share files with Frontline, and receive files from Frontline.
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Feature Overview
The Secure File Transfer System allows Frontline and its clients to send and receive files via a SSL-encrypted secure file transfer protocol. This means that Frontline provides top-level security if your organization needs to relay sensitive data or files.
You will want to use the Server Upload site when transferring user information or user records (i.e. student, employee, or sub record data) that contain identifiers.
Click this dropdown to learn about Personally Identifiable Information (PII)
State privacy laws generally have similar definitions of “personally identifiable information” (PII). Personal information often includes an individual’s first name (or first initial) and last name, plus one or more of the following elements:
Personal information does not include information that is lawfully made available to the public from widely distributed media and/or from federal, state, or local government records.
Student Personal Data
Accessing the Secure Upload Site
If you require access, a Frontline representative will provide an invitation link via chat or email. The email will appear similar to the example below and will include the following:
- The sender's email address (Can be used for responses or questions)
- Subject line (Often includes the district name)
- Optional comments (May include notes or instructions)
- Link expiration (Pre-set to 7 days from the initial request but organizational preferences may vary)
- Selectable link for secure site access
Take note that in rare cases, you may be required to enter a password to access the Secure Upload site. If this occurs, the Frontline representative will also provide the required access code.
If an invitation link expires, you will receive an error message (as seen below). Simply contact the sender to have the representative re-send the invite.
Sharing Files (with Frontline)
You will receive an invitation link in the event you need share a file with Frontline that contains sensitive, user-based data.
Select the link provided via chat or email to access the Secure Upload site. Once opened, the site will allow you to upload the necessary documents and relay the needed information to Frontline.
Click Browse to open your computer's documents and select the file in question. Then, repeat this process for as many documents as needed and click Upload once you are finished.
The system will provide a confirmation message that lists the uploaded documentation.
A Frontline representative will then retrieve and process the documentation via the file sharing system.
Receiving Files (from Frontline)
In addition to sending files, you may also need to receive and download a file from Frontline. A representative will send a selectable link via chat or email to access the Secure Upload site.
Once you select the link, you can reference the sent files.
Click the checkbox beside the file(s) in question and click Download to review the provided documents.