The Foundation Platform allows you to create a single username and password for all your Frontline products. In order to do this, each user must create one new Frontline account and perform a migration that "connects" his/her previous sign-in credentials (for each product) with the new single username and password (for all your products).
You can associate multiple products with one new, single Frontline account in one of two ways.
- Reference "Merging Products During the Creation of Your Frontline Account" below if you have not yet completed the creation of your first new Frontline account.
- Review "Associating Products with Your New Frontline Account" below if you now have a Frontline account but still need to associate an additional product when you attempt to sign in.
Some users accidentally create more than one new Frontline account while completing the previous steps. If you make this mistake, reference our Merging Multiple Frontline Accounts article.
Merging Products During the Creation of Your Frontline Account
The system recognizes when a district acquires the Foundation Platform, and it prompts each district user to create a single Frontline account during his/her next attempt to sign in.
Once you follow the account creation steps outlined in this article, you can click Update Your Account.
The system prompts you to connect additional products with your Frontline account or to sign in. Click Connect Other Applications or Account Types.
This selection opens a new page where you can perform the merge. Simply make a selection from the "Frontline Application" dropdown, choose a persona from the "Account Type" dropdown (if applicable), and enter your current ID/Username and PIN/Password associated with that product (not your new single Frontline account credentials).
Once complete, click Connect to this Account.
The system associates the selected product with your new Frontline account, and you can simply repeat these steps to migrate any additional products you use. If you do not immediately perform this migration, you can reference the next section below to associate the products at a later time.
Associating Products with Your New Frontline Account
Some users create a new Frontline account but still need to associate any additional products they use with that new account. The system allows you to do this the first time you attempt to sign in to those additional products.
You will have one of two options to choose from (as seen in the image below). Do not select the first option to update this account. You already created your one new Frontline account, so do not create another. (This leads to multiple accounts which you can correct in the Merging Multiple Frontline Accounts article.) Rather, click the radio button beside the second option titled "I already updated my username and password."
You will then simply enter the username and password you created earlier for your single Frontline account. If you cannot recall your new Frontline account, select either Forgot my username or Reset my password at the bottom of the page. Each selection will walk you through a credential recovery process.
Once entered, the system will associate this product with that account. This association allows you to seamlessly switch between those two products (plus any others you add to your single Frontline account) while remaining signed in!
Take note, this process appears slightly different for those who receive an email invitation for a new product. You still have those two options, but they appear within the email invite. Simply select Sign in With Existing Account if you already created your Frontline Account and proceed to enter your Frontline account credentials. The system will then associate this new product with your single Frontline account. Click here if you wish to learn more.