Provided your district has upgraded to the Frontline Insights Platform, you can now use one, unified Frontline ID account to access all your Frontline applications.
Once you create your Frontline ID account, you can retrieve a forgotten username and password through the application's sign in page. The Sign In page includes two links below the entry boxes that read "I forgot my username" and "I forgot my password".
If you select I forgot my username, the system will prompt you to enter the email affiliated with your Frontline ID account. (You chose this email during the initial account creation.)
Enter this address and click Email Username to receive an email to change your password.
If you select I forgot my password, the system will prompt you to enter the username affiliated with your Frontline ID account.
Enter this username and click Continue to receive an email through the address affiliated with your Frontline account.
This credential recovery process allows you to manage your own Frontline ID account without relying on District Administrators for assistance!
Keep in mind, it is essential that you pay special attention when you enter the email address affiliated with your Frontline account, and we recommend you use a personal email address during your initial account creation, as this account may be connected to your profile within multiple districts.
In addition, it is important to note that District Administrators cannot retrieve a forgotten password, but they can assist with username retrieval. Contact your District Admin if you experience any trouble receiving the username recovery email.