Provided your district has upgraded to the Frontline Insights Platform, you can now use one, unified Frontline account to access all your Frontline applications.
Once you create your Frontline account, you can retrieve a forgotten username and password through the application's sign in page. The Sign In page includes two links below the entry boxes that read "I forgot my ID and username" and "I forgot my PIN or password".
If you select I forgot my ID or username, the system will prompt you to enter the email affiliated with your Frontline account. (You chose this email during the initial account creation.)
Enter this address and click Email Username to receive an email to change your password.
If you select I forgot my PIN or password, the system will prompt you to enter the ID/username affiliated with your Frontline account.
Enter this ID/username and click Continue to receive an email through the address affiliated with your Frontline account.
This credential recovery process allows you to manage your own sign in credentials without relying on District Administrators for assistance!
Keep in mind, it is essential that you pay special attention when you enter the email address affiliated with your Frontline account, and we recommend you use a personal email address during your initial account creation, as this account may be connected to your profile within multiple districts.
In addition, it is important to note that District Administrators cannot retrieve a forgotten password, but they can assist with username retrieval. Contact your District Admin if you experience any trouble receiving the username recovery email.