The Frontline Insights Platform allows you to enter a personal email during the creation of your single Frontline Account. This private email provides a higher level of personal security and a more streamline method for credential retrieval.
If you recently acquired the platform, it is important to first understand that an email address now affects a user's account in a different way than before.
Districts without the Insights Platform rely on the Admin to reference and retrieve a user's personal information, and an email entry remains optional as the Admin completes the user's General Information page.
This account management retains a proper level of personal security (by granting visibility of a user's information only to Admins with assigned permissions), but it also places the responsibility for data management solely on the Admin.
In contrast, those with Frontline Insights now use an alternate and improved method. Any user with access to an application that is run through the Platform will enter a required email address during the creation of his/her single Frontline Account.
The system records this email and will use it for username retrieval and/or a password reset. Admins no longer have any visibility to view a user's password (which provides a higher level of personal security for each user), and users can now set up and retrieve their sign in credentials without an Admin's assistance (which saves the Admin time and effort). It's a win for everyone! :)
Once the account is created, the system sends the user a confirmation email for verification purposes.
Once confirmed, users can manage all account information through their Account Settings.
They must simply click their name in the top right corner of the application's home page and select Account Settings.
This page lists the user's basic information and allows the person to reference or adjust the current email on record.
If someone requires assistance during the login process, that person can then simply select I forgot my ID or username and/or I forgot my PIN or password.
The system will prompt for an identifier and will email the user the required information to sign in.
That person must simply open the email, select the prompt, and enter a new username or password. It's that easy!