The Foundation Platform allows you to create a single username and password for all your Frontline products. In order to do this, each user must create one new Frontline account and perform a migration that "connects" his/her previous sign-in credentials (for each product) with the new single username and password (for all your products).
This process becomes a little more complicated if you also mistakenly create multiple Frontline accounts, rather than just one. But no worries! This article covers it all. :)
You can associate multiple products with one new, single Frontline account in one of two ways.
- Reference "Merging Products During the Creation of Your Frontline Account" below if you have not yet completed the creation of your first new Frontline account.
- Review "Associating Products with Your New Frontline Account" below if you now have a Frontline account but still need to associate an additional product when you attempt to sign in.
Some users accidentally create more than one new Frontline account while completing the previous steps. If you make this mistake, reference "Merging Multiple Accounts Through Account Settings" below to combine multiple Frontline accounts into one single account. (It's awesome and well worth all this effort! :) Trust me.)
Merging Products During the Creation of Your Frontline Account
The system recognizes when a district acquires the Foundation Platform, and it prompts each district user to create a single Frontline account during his/her next attempt to sign in.
Once you follow the account creation steps outlined in this article, you can click Update Your Account.
The system prompts you to connect additional products with your Frontline account or to sign in. Click Connect Other Products to this Account.
This selection opens a new page where you can choose additional products and associate them with your Frontline account. Simply click the dropdown and select a product from the list.
You can then enter the username and password currently associated with this product (not your new single Frontline account credentials) and click Connect to this Account.
The system associates the selected product with your new Frontline account, and you can simply repeat these steps to migrate any additional products you use. If you do not immediately perform this migration, you can reference the next section below to associate the products at a later time.
Associating Products with Your New Frontline Account
Some users create a new Frontline account but still need to associate any additional products they use with that new account. The system allows you to do this the first time you attempt to sign in to those additional products.
You will have one of two options to choose from (as seen in the image below). Do not select the first option to update this account. You already created your one new Frontline account, so do not create another. (This leads to multiple accounts which you can correct in the section below.) Rather, click the radio button beside the second option titled "I already updated my username and password."
You will then simply enter the username and password you created earlier for your single Frontline account, and the system will associate this product with that account. This association allows you to seamlessly switch between those two products (plus any others you add to your single Frontline account) while remaining signed in!
Take note, this process appears slightly different for those who receive an email invitation for a new product. You still have those two options, but they appear within the email invite. Simply select Sign in With Existing Account if you already created your Frontline Account and proceed to enter your Frontline account credentials. The system will then associate this new product with your single Frontline account. Click here if you wish to learn more.
Merging Multiple Accounts Through Account Settings
Some users may accidentally create multiple Frontline accounts. You can correct this via the Account Settings within a product. Simply sign in through one of your new Frontline accounts, select the dropdown beside your name in the top right corner of the page, and click Account Settings.
Next, select Applications in the side menu.
This page lists any products currently associated with this Frontline account. Click the link merge your accounts to associate any additional accounts you use.
A pop-up box will appear. Enter the username and password for any additional Frontline accounts you created and click Verify & Add Account. This action merges that secondary account (and the products associated with that account) into this single account.
You can repeat this process to merge any additional accounts you use. Once complete, you will have the ability to switch between any product you use while remaining signed in!